De Benci b&b
bed and breakfast in Firenze

Italiano | English
bed and breakfast in Firenze
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Reception

timeItaly GMT +1 (CET)
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Ratings

Tripadvisor 4.7 /5 - 145 reviews
Facebook 4.7 /5 - 52 reviews
Google Plus 5.0 /5 - 14 reviews
bed and breakfast .it 9.8 /10 - 10 reviews
yelp 4.0 /5 - 2 reviews

b&b booking policies

Here are clearly listed the De Benci bed and breakfast rules and conditions about the stay in this bed and breakfast:
reservation | cancellation | no show | variation | check-in | check-out | payments.

We strongly recomend to read it all for your own interest. For further info do not hesitate to contact us.

  • To confirm a reservation we always require a guarantee that can be either:
    • or your credit card data;
    • or prepayment by bank transfer;
    • if possible a mobile number;
    • an eamil address;
    • your expected arrival time.
  • Cancellation if received at least 10 days before the arrival:
    • if received at least 10 days before the arrival there is no penalty. The wire transfer will be sent back (less the commission cost).
    • if received within 10 days before the arrival the penalty is equal to the cost of one night stay for each requested room, the wire transfer will be lost;
    • if received after the check-in the full cost of the booked stay will be billed.
  • No show (cancellation without any notice):
    • the full cost of the booked stay will be billed.
  • Variation (days reduction):
    • cancellation rules will be applied.
  • Check-in (arrival at the b&b) expected:
    • identity registration:
    • payment:
    • pick up the keys;
    • check-in is allowed from Monday to Saturday, from 8 am to 5 pm and on Sunday and holidays, from 8 am to 11 am;
    • since we don't provide a 24/7 reception service, please inform us about your arrival time (also if you are having a delay);
    • if you do not inform us about your arrival time at least 2 days in advance we will not assure any service;
    • in case of arrival later than business hours without any notice, we will not assure any service and we will consider your booked stay as a "no show";
    • as required by Italian law, at check-in you will have to show your ID (Identity Document) or Passport. Other documents (i.e. Driving License) are not valid for registration.
    • Without valid identity documents requested you will not be admitted to check-in and your stay will be considered as a "no-show", applying the related penalties.
  • Small pets:
    • are welcome, but they must not disturb other customers;
    • they should never be left alone in the rooms.
  • Daily cleanliness of rooms:
    • the daily service normally operates between 10 am and 2 pm;
    • if the rooms are not vacated by 10 am, the service will not be done.
  • Check-out:
    • it must be done within 10 am (unless otherwise agreed), otherwise a penalty, equal up to the cost of 1 more overnight stay (depending on the effective check-out time), will be charged.
    • In case of failure to return, damage or loss of keys, 20 Euro will be charged.
  • Payments:
    • payment must be paid upon check-in or before (by wire transfer);
    • only cash accepted (Euro only);
    • after the payment we will give you a bill or a receipt.