Policy

Here are clearly listed the De Benci bed and breakfast policy about:
reservation, cancellation, no show, variation, check-in, pets, daily cleanliness, check-out, payments.

We strongly recomend to read it all for your own interest. For further info do not hesitate to contact us.

  1. Reservation

    To book a reservation we always require:
    1. prepayment of one night per room booked (by bank transfer or Paypal);
    2. if possible a mobile number;
    3. an eamil address;
    4. your expected arrival time.
  2. Cancellation

    If the Cancellation is received:
    1. at least 10 days before the arrival there is no penalty, the deposit will be refunded (less the expenses of the cost of the deposit itself);
    2. within 10 days before the arrival the penalty is equal to the cost of one night per room booked, the prepayment will not be refunded;
    3. within 2 days (48 hours) before the arrival, the penalty is equal to the full cost of the booked stay;
    4. after the check-in the full cost of the booked stay will be billed.
  3. No show

    1. No show (cancellation without any notice): the full cost of the booked stay will be billed.
  4. Variation

    1. If the booked stay has a variation (reduction in the number of overnight stays and/or change of arrival and/or departure) cancellation rules will be applied.
  5. Check-in

    The arrival at the b&b expected:
    1. identity registration;
    2. payment (balance) of the entire stay;
    3. pick up the keys;
    4. check-in is allowed from Monday to Saturday, from 8 am to 5 pm and on Sunday and holidays, from 8 am to 11 am;
    5. since we don't provide a 24/7 reception service, please inform us about your arrival time (also if you are having a delay);
    6. if you do not inform us about your arrival time at least 2 days in advance we will not assure any service;
    7. in case of arrival later than business hours without any notice, we will not assure any service and we will consider your booked stay as a "no show";
    8. as required by Italian law, at check-in you will have to show your ID (Identity Document) or Passport. Other documents (i.e. Driving License) are not valid for registration;
    9. without valid identity documents requested you will not be admitted to check-in and your stay will be considered as a "no-show", applying the related penalties.
  6. Small pets

    Polite pets are welcome:
    1. they must not disturb other customers;
    2. they should never be left alone in the rooms.
  7. Daily cleanliness

    Daily cleanliness of rooms and other services in the rooms:
    1. normally operate between 10 am and 3 pm;
    2. if the rooms are not vacated by 10 am, any service will not be done.
  8. Check-out

    Check-out, departing and leaving the room free:
    1. unless otherwise agreed is no later than 10 am, otherwise a penalty, equal up to the cost of 1 more overnight stay (depending on the effective check-out time), will be charged;
    2. personal effects forgotten in the rooms will only be returned upon request and sole responsibility of the proprietors will;
    3. the forgotten objects and not claimed within 24 hours of check-out will be thrown away;
    4. in case of failure to return, damage or loss of keys, 20 Euro will be charged.
  9. Payments

    Bill payments:
    1. the prepayment equal to one night must be paid before check-in (by bank transfer or Paypal);
    2. the balance must be paid on arrival, we accept only cash, Euro Currency only;
    3. after the payment you will get a bill or a receipt.